RETURNING POLICY

Returning Policy

Instead of returning items, you can contact us for an exchange or full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So, just tell us in detail what went wrong, send along a picture, and we'll give you an exchange coupon or money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to exchange, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us for following up.